Posted on January 16, 2010.
Cancel your credit cards? Be sure and cancel your credit cards before you die! This is
priceless and so easy to see happening - customer service, being what it
today!
A woman died this past January, and MBNA billed her for February and
March for their annual service charges on her credit card, then
added late fees and interest on the monthly fee. The balance that had been
£ 0.00, now somewhere around £ 60.00.
A family member made a call to MBNA:
Family member:
"I'm calling to tell you she died in January.
MBNA:
"The account was never closed and late fees and charges still
applicable.
Family member:
"Maybe you should give it to collections.
MBNA:
"As of two months in arrears, he once was.
Family member:
So what will they do when they discover she is dead?
MBNA:
"Either report her account to frauds division or report to
credit bureau, maybe both!
Family member:
"Do you think God will be angry against her?
MBNA:
"Excuse me?
Family member:
"You just get what I said. . . The part of his being
death?
MBNA:
"Sir, you should talk to my supervisor.
Supervisor gets on the phone:
Family member:
"I am calling to tell you, she died in January.
MBNA:
"The account was never closed and late fees and charges still
applicable.
Family member:
"You mean you want to collect from his estate?
MBNA:
(Stammer) "Are you her lawyer?
Family member:
"No, I'm her great nephew.
(Info given lawyer)
MBNA:
"Could you fax us a certificate of death?
Family member:
"Sure."
(Fax number is given)
After you get the fax:
MBNA:
"Our system is simply not in place in case of death. I do not know what I can do
to help you. "
Family member:
"Well, if you understand, it's perfect! Otherwise, you can just keep billing
Sa I do not think she will care.
MBNA:
"Well, late fees and charges still apply.
Family member:
"Would you like her new billing address?
MBNA:
"This could help us."
Family member:
Glasnevin Cemetery, Finglas Road, Dublin 11, Ireland, plot number
1049. "
MBNA:
"Sir, it is a cemetery!
Family member:
"Well, what the **** do you do with dead people on your planet?
Elsie you are a brilliant tonic. Banks fleece this joke to tell you the latest and in this case beyond.
Elsie Hi .. speak of "standard procedures" ... Thus, it is well beyond the extreme ..
Incredible, it's probably true.
If you do not cancel it now.
When children continue to sign.
Will be a big problem later.
With all the bills continue to accumulate.
Ask how long the payments will be.
Luke 8.10,17
What do you think?
This is a very beautiful there. Do you expect answers?
is funny
This may be true, because you can not
get good help, not more.
Had a lot like when my mother died Elsie, once your sound appears on the computor is no way it
Did they record the call for training in case? "
Impressive.
It can not be fun for the parent, but I just p *** ed around me laugh!
It looks like the A * S hole C.
